Refund & Cancellation Policy

1. Digital Products & Course Access

Axinor Security primarily offers online cybersecurity courses, ethical hacking training programs, recorded video content, digital learning materials, live sessions, and mentorship programs. Since these are digital products/services, access is generally provided immediately after successful payment.

2. Cancellation Policy

Once a purchase is completed, cancellation requests may not be accepted after course access has been granted. Users may request cancellation only before accessing the course content, where applicable. Axinor Security reserves the right to approve or reject cancellation requests at its sole discretion.

3. Refund Eligibility

Refunds may be considered only under the following conditions:

• Duplicate payment or accidental multiple transactions.
• Technical issues preventing access to the purchased course.
• Incorrect billing amount charged.
• Course/service not delivered as promised.

Refund requests must include valid proof and transaction details.

4. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Change of mind after purchase.
• Lack of usage of the course.
• Failure to complete the course.
• Dissatisfaction due to personal expectations.
• Sharing or misuse of course content.
• Violation of platform policies.
• Downloaded or accessed digital content.

5. Refund Request Process

To request a refund, users must contact us with full name, registered email address, transaction ID/payment proof, and reason for refund request.

Refund requests can be submitted via email: sec@axinorsecurity.com. We may request additional information before processing any refund request.

6. Refund Processing Time

Approved refunds will generally be processed within 5-10 business days. Refunds will be credited to the original payment method used during purchase. Processing time may vary depending on banks or payment gateway providers.

7. Payment Gateway Issues

Axinor Security is not responsible for delays or failures caused by banking systems, payment gateways, UPI/network issues, or technical interruptions beyond our control. Users should contact their bank or payment provider if payment issues persist.

8. Fraudulent Activities

We reserve the right to deny refunds and suspend accounts in cases involving fraudulent transactions, unauthorized chargebacks, abuse of refund policy, sharing or reselling course access. Legal action may be taken where necessary.

9. Changes to This Policy

Axinor Security reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Updated versions will be posted on this page.